Run BMLSIA's WhatsApp and Discord communities, keeping members active, supported, and connected.
BMLSIA trains biomedical scientists to build tech driven health solutions. Our community is where the learning sticks. It is where fellows ask questions, ambassadors share wins, and members find their people.
As Community Manager, you run that space. You manage our WhatsApp groups and Discord server day to day: welcoming new members, keeping conversations useful, enforcing the rules fairly, and making sure nobody’s question goes unanswered.
You work closely with the Communications Lead, Content Writer, and Video Editor, and with other team members when needed, so announcements, content, and conversations all point the same way.
This role is for someone who is active, patient, and good with people. If you can make a group chat feel like a team, you belong here.
Responsibilities
WhatsApp: manage BMLSIA groups, from onboarding to daily moderation
Discord: set up and run channels, roles, bots, and events
Onboarding: welcome new members and point them to the right channels and resources
Engagement: start discussions, run polls, challenges, and weekly prompts
Moderation: enforce community rules, handle spam, and settle conflicts calmly
Support: answer member questions or route them to the right person fast
Announcements: share updates from the Communications Lead and keep channels clean
Events: promote and host community calls, Discord sessions, and meetups
Content sharing: circulate blogs, videos, and stories from the content team
Feedback: collect member feedback and report trends to the team every week
Reporting: track activity, growth, and active members, and suggest improvements
Collaboration: work with ambassadors and fellows to keep the community alive
Requirements
Platforms: hands on experience managing WhatsApp groups or communities
Discord: comfortable with servers, channels, roles, permissions, and basic bots
Communication: clear, warm, professional writing in English
People skills: patient, fair, and calm when conversations get heated
Responsiveness: active daily and quick to reply during agreed hours
Judgment: knows when to step in, when to stay out, and when to escalate
Organization: keeps rules, pinned messages, and resources tidy and current
Reliability: stable internet and a phone or laptop you can depend on
Bonus: experience growing or moderating an online community
Bonus: knowledge of Discord bots such as MEE6, Carl-bot, or similar
Bonus: basic graphics or event hosting skills
Bonus: interest in health, science, or tech education
What you get
Work directly with the Communications Lead and the content team
Build and shape a growing community of biomedical scientists and innovators
Remote friendly, flexible hours
Access to events, founders, and the HealthTech education space
Certificate and reference on successful completion
Room to grow into a senior community or operations role